How to Buy Tickets

Sangamon Auditorium offers three easy ways to obtain tickets:

1. Visit the Sangamon Auditorium Ticket Office during regular operating hours. The Ticket Office is located in the Auditorium Lobby on Level 2 of the Public Affairs Center, on the campus of the University of Illinois Springfield.

  • Regular Box Office Hours:
    Monday - Friday: 10:00 a.m. - 5:00 p.m.
    The Ticket Office opens two hours prior to all ticketed events.

2. Purchase Tickets by Phone 217.206.6160 or 800.207.6960.

3. Purchase Tickets Online click here to purchase your tickets online.

Sangamon Auditorium Information Line:
Patrons may call the Sangamon Auditorium Information Line at 217.206.6160 or toll-free 800.207.6960 to speak directly with a Sangamon Auditorium representative. We will be happy to help you with special needs and accessibility information, length of performances, program content, directions, pre-performance activities, subscription ticketing and general customer service inquiries.

Children: All children must possess a ticket for admission to Sangamon Auditorium. Please contact 217.206.6160 for questions regarding program content.

Payment Options: We gladly accept cash, personal checks, VISA, MasterCard, Discover, or American Express. Checks should be made payable to: Sangamon Auditorium.

Refunds & Exchanges: No refunds or exchanges between events.

Ticket exchanges are allowed within the same show or run of shows. There is a one dollar charge per exchanged ticket; patrons are responsible for any difference between the time and/or zone pricing. However, there are no refunds for the price difference. Ticket exchanges must be done in person at the Ticket Office. The tickets previously purchased must be returned at the time of exchange.

All convenience and handling fees are non-refundable. In the case of a show cancellation, only the face value of the ticket will be refunded.

Fees:

  • Facility Fee - $2.00 per ticket (included in ticket price)
  • Processing Fee - $5.00 per order on most events (added after ticket selection) or $5.00 per ticket on UIS Broadway events (added after ticket selection)
  • Convenience Fee - tickets.com fee per ticket based on ticket price (added after ticket selection)

* Other fees may apply on certain events (added after ticket selection)

Ticket Sales: All tickets are subject to dynamic pricing based on demand. Purchase early to lock in prices and best seats.

Will Call: Tickets that have not been received for any reason (including lost or stolen) will be held at Will Call under the original account-holder's name and may be picked up with valid photo ID beginning 2 hours before the event or during regular business hours. Some exceptions may apply.

Third-Party Vendors: Be wary of buying tickets from any third party website. Sangamon Auditorium has no way of validating, or replacing tickets that have been purchased through any website other than SangamonAuditorium.org. We cannot seat or refund you for an invalidated ticket.

Patron Privacy Statement: Please note that when you purchase subscription or individual tickets to attend an Illinois Symphony Orchestra (ISO) or Illinois Chamber Orchestra or Springfield Ballet Company (SBC) event through the UIS Ticket Office, UIS will share your name, contact information, and seating information with the ISO or SBC. This will enable the ISO or SBC to contact you directly about information including but not limited to future concerts/events and other organizational efforts, including fundraising solicitation. UIS will not share patron payment information such as credit card account numbers. If you have any questions or concerns about the sharing of this information, please contact the Sangamon Auditorium Ticket Office at 217.206.6160.

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